Lets me help you...
Welcome to our online store. Before you reach out, take a peek at our Frequently Asked Questions. We've compiled all the info you need for a smooth shopping experience.
What are you looking for?
We've included the most common questions here, and our Customer Support team is always ready to help if you need more concerning of any products.
What are you looking for?
We've included the most common questions here, and our Customer Support team is always ready to help if you need more concerning of any products.
Shipping Questions
-
Can I have my order shipped to a PO Box?
Unfortunately, we cannot deliver to P.O. Boxes. Given the size limitations of P.O. Boxes and other limitations, we only deliver to street addresses.
-
Do you ship to remote locations?
We don’t ship to some areas of Canada and others may incur additional fees, which will be shown when you are at the checkout, after clicking on your cart.
-
How do I check if an item is in stock in store or online?
dailyshopping.ca will automatically let you know if an item is out of stock when you attempt to add it to your cart. We’ll also recommend alternative products in the event the item is out of stock in your area.
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Will my product be covered under a manufacturer's warranty?
A limited manufacturer's warranty is included free for certain categories of products. Always retain your receipt or proof of purchase, as it is essential for any warranty claim.
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May I track my package?
Yes, absolutely! We understand how important it is for you to know where your order is. Once your order has been processed and shipped, you will receive a shipping confirmation email.
-
May I get free shipping?
Your shipping rates will depend on the item or items in your order. Free parcel shipping is available on orders of qualifying products which total $500 (excluding taxes). Offer is only available on selected qualifying products indicated on the product’s information page. Qualifying products must be 75 lbs or less, excluding oversized items and/or non-domestic shipments. This applies only in Canada.
General Questions
-
How can I pay for my products?
We offer differents options, you can select Visa, Mastercard, Discover. These are the most widely accepted cards globally. When you enter your card details (card number, expiry date, CVV), the payment is processed securely through the store's payment gateway.
-
Does your products have guaranties?
Yes, they have. The guarantee of our products is stipulated by manufacturer. The warranty time is managed according to the product and rules of the manufacturer.
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Is there a way to get email updates about special deals and offers?
Yes, absolutely! The best way to get email updates about our special deals, offers, new product arrivals, and exclusive promotions is by signing up for our newsletter.
-
Can I cancel my order?
Orders cannot be cancelled or changed through the Site. If the order status indicates it's already being processed, your best course of action is to contact our customer service team as soon as possible at order@dailyshopping.ca
-
Do you offer gift cards?
unfortunately at the moment we do not offer Gift Card but we are already working on it.
-
Do you provide any Datasheet of your products?
Yes, we do. As long as the manufacturing company has it, if you are looking for a datasheet for a specific product and can't find it, please don't hesitate to contact our customer service team. Provide them with the product name or SKU, and they will be happy to assist you in locating the relevant documentation.
Lets me help you...
Welcome to our online store. Before you reach out, take a peek at our Frequently Asked Questions. We've compiled all the info you need for a smooth shopping experience.
What are you looking for?
We've included the most common questions here, and our Customer Support team is always ready to help if you need more concerning of any products.
I. Ordering & Account Management
-
How do I place an order?
To place an order, simply browse our collections, select the items you wish to purchase, choose from the available options, and click "Add to Cart." Once you've added all the items you want, go to your cart and follow the instructions to checkout, providing your shipping and payment information.
-
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, view your order history, save your shipping details for faster checkout, and receive exclusive offers.
-
How can I track my order?
Yes, absolutely, we understand how important it is for you to know where your order is. Once your order has been processed and shipped, you will receive a shipping confirmation email.
-
Can I change or cancel my order after it's been placed?
We aim to process orders quickly, so changes or cancellations might not always be possible. If you need to modify or cancel your order, please contact our customer service team immediately at support@dailyshopping.ca. We'll do our best to assist you.
-
How do I reset my password?
On the "My Account" login page, click "Forgot your password?" Enter your registered email address, and we'll send you a link to reset it.
-
Do you offer gift cards?
Unfortunately at the moment we do not offer Gift Card but we are already working on it.
II. Shipping & Delivery
-
Can I have my order shipped to a PO Box?
Unfortunately, we cannot deliver to P.O. Boxes. Given the size limitations of P.O. Boxes and other limitations, we only deliver to street addresses.
-
Do you ship to remote locations?
We don’t ship to some areas of Canada and others may incur additional fees, which will be shown when you are at the checkout, after clicking on your cart.
-
What are your shipping rates?
Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. You can see the exact shipping cost before completing your purchase.
-
Do you ship internationally?
Currently, Dailyshopping Online Store only ships within Canada and the United States. We hope to expand our international shipping options in the future.
-
May I get free shipping?
Your shipping rates will depend on the item or items in your order. Free parcel shipping is available on orders of qualifying products which total $500 (excluding taxes). Offer is only available on selected qualifying products indicated on the product’s information page. Qualifying products must be 75 lbs or less, excluding oversized items and/or non-domestic shipments. This applies only in Canada.
-
What happens if my package is lost or damaged during shipping?
Please contact us immediately if your package is lost or arrives damaged. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a suitable replacement.
III. Returns & Exchanges
-
What is your return policy?
You have 14 calendar days from the date you receive your item to initiate a return for a refund or exchange. Please consult our return policy; this applies depending on the shipping method selected.
-
How do I initiate a return or exchange?
To initiate a return or exchange, please visit our Returns Portal https://www.dailyshopping.ca/shipping-and-return or explain the reasons for your return to our email at support@dailyshopping.ca with your order number and the reason for the return.
-
What condition must the item be in for a return/exchange?
Items must be returned in their original, unused condition, with all tags and packaging intact. Products must be returned in new, and re-sellable condition.
-
How long does it take to process a refund?
Once we receive your returned item, please allow 7 to 10 business days for us to inspect it and process your refund. Refunds will be issued to your original payment method. Please note that it may take longer for your refund to appear on your bank statement.
-
What if I receive a damaged or defective item?
If you receive an item that is damaged or defective upon arrival, please contact us immediately at support@dailyshopping.ca within 48 hours of delivery. Please include your order number and clear photos of the damage/defect.
-
Can I return an installed product?
We recommend visiting our Return Policies, which are described in detail in section 14. Please note that not all products comply with the same return policies; this may vary depending on the product and shipping method.
IV. Payment
-
What payment methods do you accept?
We offer differents options, you can select Visa, Mastercard, Discover. These are the most widely accepted cards globally.
-
Is my payment information secure?
Of course. Our website uses SSL (Secure Socket Layer) encryption to protect your personal and payment information during all transactions. We do not store your credit card information on our servers.
-
Do you offer financing or installment payment options?
We currently do not offer direct financing options other than those mentioned above.
-
When will my card be charged?
Your card will be charged immediately upon successful completion of your order. You'll receive an order confirmation email shortly after, detailing your purchase.
-
Why was my payment declined?
Payment declines can happen for several reasons. Common issues include incorrect card details (e.g., wrong number, expiry date, or CVV), insufficient funds, or your bank flagging the transaction for security reasons. If your payment is declined, please double-check your card information and try again. If the problem persists, we recommend contacting your bank or credit card provider directly for assistance. You can also try an alternative payment method.
-
Do you accept PayPal or cash?
Unfortunately, we do not currently accept these types of payments. If these types of payments are included in our platform in the future, customers will be able to select them at checkout.
V. General questions
-
Do you have a physical store location?
No, Dailyshopping Online Store is exclusively online, which allows us to bring the entire catalog offered on our portal https://www.dailyshopping.ca directly to you.
-
What are your customer service hours?
To initiate a return or exchange, please visit our Returns Portal https://www.dailyshopping.ca/shipping-and-return or explain the reasons for your return to our email at support@dailyshopping.ca with your order number and the reason for the return.
-
How can I stay updated on new products and promotions?
The best way to stay up to date is by subscribing to our newsletter! You'll find the subscription form at the bottom of our homepage. We regularly send updates about new products, exclusive discounts, and special promotions. You can also follow us on our social media channels: Facebook, Instagram, and Pinterest for daily updates and inspiration.
-
Where are your products made/shipped from?
Our products come from Canadian-certified and licensed companies. Orders are shipped directly from several distribution points in Canada, ensuring efficient and fast delivery.
-
Do you offer wholesale or bulk purchase discounts?
We offer special wholesale pricing on select items. If you're interested in placing a large order, please contact our sales team at sales@dailyshopping.ca with the details of your inquiry. We'll be happy to discuss possible discounts and options.
-
Is there a way to get email updates about special deals and offers?
Yes, absolutely. The best way to get email updates about our special deals, offers, new product arrivals, and exclusive promotions is by signing up for our newsletter.
I. Ordering & Account Management
-
How do I place an order?
To place an order, simply browse our collections, select the items you wish to purchase, choose from the available options, and click "Add to Cart." Once you've added all the items you want, go to your cart and follow the instructions to checkout, providing your shipping and payment information.
-
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, view your order history, save your shipping details for faster checkout, and receive exclusive offers.
-
How can I track my order?
Yes, absolutely, we understand how important it is for you to know where your order is. Once your order has been processed and shipped, you will receive a shipping confirmation email.
-
Can I change or cancel my order after it's been placed?
We aim to process orders quickly, so changes or cancellations might not always be possible. If you need to modify or cancel your order, please contact our customer service team immediately at support@dailyshopping.ca. We'll do our best to assist you.
-
How do I reset my password?
On the "My Account" login page, click "Forgot your password?" Enter your registered email address, and we'll send you a link to reset it.
-
Do you offer gift cards?
Unfortunately at the moment we do not offer Gift Card but we are already working on it.
II. Shipping & Delivery
-
Can I have my order shipped to a PO Box?
Unfortunately, we cannot deliver to P.O. Boxes. Given the size limitations of P.O. Boxes and other limitations, we only deliver to street addresses.
-
Do you ship to remote locations?
We don’t ship to some areas of Canada and others may incur additional fees, which will be shown when you are at the checkout, after clicking on your cart.
-
What are your shipping rates?
Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. You can see the exact shipping cost before completing your purchase.
-
Do you ship internationally?
Currently, Dailyshopping Online Store only ships within Canada and the United States. We hope to expand our international shipping options in the future.
-
May I get free shipping?
Your shipping rates will depend on the item or items in your order. Free parcel shipping is available on orders of qualifying products which total $500 (excluding taxes). Offer is only available on selected qualifying products indicated on the product’s information page. Qualifying products must be 75 lbs or less, excluding oversized items and/or non-domestic shipments. This applies only in Canada.
-
What happens if my package is lost or damaged during shipping?
Please contact us immediately if your package is lost or arrives damaged. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a suitable replacement.
III. Returns & Exchanges
-
What is your return policy?
You have 14 calendar days from the date you receive your item to initiate a return for a refund or exchange. Please consult our return policy; this applies depending on the shipping method selected.
-
How do I initiate a return or exchange?
To initiate a return or exchange, please visit our Returns Portal https://www.dailyshopping.ca/shipping-and-return or explain the reasons for your return to our email at support@dailyshopping.ca with your order number and the reason for the return.
-
What condition must the item be in for a return/exchange?
Items must be returned in their original, unused condition, with all tags and packaging intact. Products must be returned in new, and re-sellable condition.
-
How long does it take to process a refund?
Once we receive your returned item, please allow 7 to 10 business days for us to inspect it and process your refund. Refunds will be issued to your original payment method. Please note that it may take longer for your refund to appear on your bank statement.
-
What if I receive a damaged or defective item?
If you receive an item that is damaged or defective upon arrival, please contact us immediately at support@dailyshopping.ca within 48 hours of delivery. Please include your order number and clear photos of the damage/defect.
-
Can I return an installed product?
We recommend visiting our Return Policies, which are described in detail in section 14. Please note that not all products comply with the same return policies; this may vary depending on the product and shipping method.
IV. Payment
-
What payment methods do you accept?
We offer differents options, you can select Visa, Mastercard, Discover. These are the most widely accepted cards globally.
-
Is my payment information secure?
Of course. Our website uses SSL (Secure Socket Layer) encryption to protect your personal and payment information during all transactions. We do not store your credit card information on our servers.
-
Do you offer financing or installment payment options?
We currently do not offer direct financing options other than those mentioned above.
-
When will my card be charged?
Your card will be charged immediately upon successful completion of your order. You'll receive an order confirmation email shortly after, detailing your purchase.
-
Why was my payment declined?
Payment declines can happen for several reasons. Common issues include incorrect card details (e.g., wrong number, expiry date, or CVV), insufficient funds, or your bank flagging the transaction for security reasons. If your payment is declined, please double-check your card information and try again. If the problem persists, we recommend contacting your bank or credit card provider directly for assistance. You can also try an alternative payment method.
-
Do you accept PayPal or cash?
Unfortunately, we do not currently accept these types of payments. If these types of payments are included in our platform in the future, customers will be able to select them at checkout.
V. General questions
-
Do you have a physical store location?
No, Dailyshopping Online Store is exclusively online, which allows us to bring the entire catalog offered on our portal https://www.dailyshopping.ca directly to you.
-
What are your customer service hours?
To initiate a return or exchange, please visit our Returns Portal https://www.dailyshopping.ca/shipping-and-return or explain the reasons for your return to our email at support@dailyshopping.ca with your order number and the reason for the return.
-
How can I stay updated on new products and promotions?
The best way to stay up to date is by subscribing to our newsletter! You'll find the subscription form at the bottom of our homepage. We regularly send updates about new products, exclusive discounts, and special promotions. You can also follow us on our social media channels: Facebook, Instagram, and Pinterest for daily updates and inspiration.
-
Where are your products made/shipped from?
Our products come from Canadian-certified and licensed companies. Orders are shipped directly from several distribution points in Canada, ensuring efficient and fast delivery.
-
Do you offer wholesale or bulk purchase discounts?
We offer special wholesale pricing on select items. If you're interested in placing a large order, please contact our sales team at sales@dailyshopping.ca with the details of your inquiry. We'll be happy to discuss possible discounts and options.
-
Is there a way to get email updates about special deals and offers?
Yes, absolutely. The best way to get email updates about our special deals, offers, new product arrivals, and exclusive promotions is by signing up for our newsletter.