Daily Shopping Online Store Shipping Schedule Policy

2. Scope

This policy applies to all orders placed with https://www.dailyshopping.ca Store for physical goods requiring shipment.

3. Standard Shipping Schedule & Processing Times

• Order Processing

• Shipping Days

• Estimated Delivery Times

4. Shipping Methods & Carriers

• We partner with reputable shipping carriers to ensure reliable delivery, including Canada Post, UPS, FedEx, DHL, Purolator, LTL Purolator, for domestic and international shipments..

• The available shipping methods for your order, along with their associated costs and estimated delivery times, will be presented at checkout. You can select the option that best suits your needs.

• For larger or freight-related items, specific delivery instructions and a delivery schedule may be required. Our team may contact you directly via email to coordinate these deliveries if necessary.

5. Shipping Costs

• Shipping costs are calculated at checkout based on the weight, dimensions, destination, and the selected shipping method for your order.

• Shipping costs will be clearly displayed before you finalize your payment.

• Daily Shopping Online Store offer free standard shipping promotions on orders over a certain amount $500 CAD within Canada. orders under $500 will be subject to a the shipping cost will be subject to the charge charged by the shipping company.

6. Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package directly through the carrier's website.

• Please allow up to 24 hours for the tracking information to become active after you receive your shipping confirmation email.

7. International Shipping (Outside Canada)

• For international orders, customers are solely responsible for any applicable customs duties, import taxes, value-added taxes (VAT), or brokerage fees levied by the destination country. These charges are not included in the item price or shipping cost paid to https://www.dailyshopping.ca.

• Customs policies vary widely; please contact your local customs office for specific information regarding duties and taxes before placing your order.

• Delays may occur due to customs processing in the destination country, which are beyond our control.

8. Unforeseen Delays & Issues

• Daily Shopping Online Store is not responsible for shipping delays caused by factors beyond our control, including but not limited to:

• In the event of a significant delay with your shipment, we will do our best to communicate the situation to affected customers promptly and provide updated information when available via email.

9. Undeliverable Packages

• If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, or if the package is unclaimed after delivery attempts, the customer will be responsible for the cost of re-shipping the order.

• If an undeliverable package is returned and the customer requests a refund instead of re-shipment, the original shipping cost will be deducted from the refund, and a restocking fee may apply.

10. Damaged or Lost Shipments

• Damaged Shipments: Please inspect your package immediately upon arrival. If your order arrives damaged, please contact our customer service team at order@dailyshopping.ca within 48 hours of delivery. Please include your order number and clear photos of the damaged packaging and contents.

• Lost Shipments: If your tracking information shows "delivered" but you have not received your package, please check with neighbors, family members, or your building's mailroom. If you still cannot locate it, please contact us after 7 business days (for Canadian orders) or 15 business days (for USA/International orders) past the estimated delivery date, so we can initiate a claim or investigation with the shipping carrier.

11. Return Policy

To initiate a return of your product, you must contact our Customer Service team at support@dailyshopping.ca to obtain a Return Merchandise Authorization (RMA) number.

12. Return Windows

• You have 14 calendar days from the date you receive your item to initiate a return for a refund or exchange.

13. Eligibility for Returns

• To be eligible for a return, your item must meet the following conditions:

• The product must be unused and in the same condition as when received. The product must not have been configured or connected to any system or controller.

• It must be in its original packaging.

• All original tags and labels must be attached.

• Products must be returned in new, and re-sellable condition.

• Proof of Purchase: A valid proof of purchase (order number, invoice) is required for all returns.

• The return applicant's information must match the buyer's information. Email, phone number, address.

14.  Non-Returnable Items

• The following items are generally not eligible for returns, unless explicitly stated otherwise or due to product defect/damage upon original delivery:

• Custom-made, personalized, or built-to-order products.

• Products that have been installed, modified, or show signs of use.

• Products that are not returned in their original packaging and/or are not properly packaged for shipping.

• Items that are "clearance," "final sale," or sale promotions for product lines that are going off the market.

• Products that are generally labeled as NON-returnable.

• Items that have been used, altered, or damaged by the customer.

15.  Return Authorization (RA) Process

How to initiate a return request: To initiate a return for purchases made on https://www.dailyshopping.ca, you must contact our Customer Service team at support@dailyshopping.ca to obtain a Return Merchandise Authorization (RA) number.

• Please follow these steps to return an item:

• Contact us: Email our customer service team at support@dailyshopping.ca with your order number and the reason for your return.

• Original Order Number.

• Photos of the item(s) to be returned, demonstrating their condition and readiness for return shipment.

• Condition of the item.

• The original shipping address.

• Reason for Return. Returns are not covered for errors in the customer's order. The order is approved for return only if the shipping team sent the wrong product.

• Receive Return Authorization (RA) Number: If your return is approved, we will provide you with a unique Return Authorization (RA) number and detailed return shipping instructions.

• Package Your Item: Securely package the item(s) in their original packaging, including all accessories and documentation. Clearly write the provided RA number on the outside of the package.

• Ship Your Item: Send your item to the return address provided in our instructions.

• Products are not returned for reasons such as: no longer needed or no longer liked.

• RA Issuance: After reviewing and approving your request, we will issue an RA number and provide you with detailed instructions for preparing and returning the item purchased at https://www.dailyshopping.ca. Returns without a valid RA number clearly marked on the packaging may be rejected.

16. Return Shipping Costs & Fees

• Customer Responsibility for Return Shipping: For returns of products that are free of defects, damage, or buyer's remorse, the customer is responsible for managing and paying all return shipping costs to our facility. This includes:

• The cost of freight pickup and transit en caso de ser applicable.

• Any applicable accessorial charges (e.g., liftgate fees, residential pickup fees, re-delivery fees if the pickup fails).

• Restocking Fee: A 15-25% restocking fee will apply to all returns not due to our error (e.g., defective product or wrong item shipped). This fee covers the costs associated with inspecting, processing, and restocking large items.

• Original Shipping Costs: The original shipping cost paid on your order is non-refundable, except in cases where the return is due to our error or a product defect.

• Conditional Free Returns: We only cover the shipping costs if the return is due to our error (e.g., if you received an incorrect or defective item, incorrect recipient. For any other reason (e.g., change of mind or wrong product selection), the customer will be responsible for the shipping costs.

• Damage during return: If the returned item is damaged during return due to insufficient packaging by the customer, part or all of the refund may be withheld. We recommend insuring your return shipment.

17. Refunds

• Inspection upon Receipt: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

• Refund Issuance:

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days, depending on your card issuer's policies.

• Original shipping fees are non-refundable, except in cases where the return is due to an error on our part.

• Partial Refunds: If the returned item is not in new, re-sellable condition (e.g., minor damage, missing components, inadequate packaging), a partial refund may be issued at our sole discretion, or the return may be refused.

18. Exchanges

• If you wish to exchange an item for a different product, please indicate this when making the return. Exchanges are subject to product availability. The buyer must present a valid reason for the exchange request, such as incompatibility, size, etc. If the desired item is unavailable, you will be refunded according to our refund policy.

19. Damaged or Defective Items

• If you receive an item that is damaged or defective upon arrival, please contact us immediately at support@dailyshopping.ca within 48 hours of delivery. Please include your order number and clear photos of the damage/defect.

Daily Shopping Online Store LTL Freight Shipping Policy

1. Purpose

2. Scope

3. LTL Freight Classification & Quoting

• Freight Classification (NMFC): LTL shipping rates are heavily dependent on the freight class of the product(s) being shipped. This classification is determined by factors such as density, storability, handling ease, and liability (value). We use the National Motor Freight Classification (NMFC) system to classify all LTL shipments accurately.

• Accurate Information: Providing accurate weight, dimensions (length, width, height including packaging/pallet), and a detailed description of the commodity is critical for accurate quoting and to avoid re-classification fees or delays. Any discrepancies between declared and actual shipment details may result in additional charges billed to the customer.

• Quoting Process: LTL freight quotes are typically provided separately from standard small parcel shipping rates due to their complexity. Quotes will be based on the freight class, weight, dimensions, origin, destination, and any required accessorial services.

4. Order Processing & Pickup Schedule

• LTL Order Processing: LTL orders require additional processing time for proper packaging, palletizing, and carrier scheduling. Please allow 2-5 business days for LTL orders to be processed and ready for carrier pickup from the time of order confirmation.

• Pickup Scheduling: Once your LTL order is ready, we will schedule a pickup with our selected LTL carrier. Pickup times are typically within standard business hours Monday to Friday, 9:00 AM Start Time to 2:00 PM EST, excluding weekends and holidays. We cannot guarantee specific pickup times but will work to schedule as efficiently as possible.

• Pickup Notification: We will notify you once your LTL order has been scheduled for pickup and provide you with tracking information as soon as it becomes available from the carrier.

5. Delivery Times & Tracking

• Estimated transit times: LTL transit times are typically longer and less accurate than those for small package shipments due to the nature of LTL freight, which often involves multiple stops and transfers at distribution centers. Estimated delivery times will be provided directly on the shipping company's website, but please note that these are only estimates; these times may vary due to several factors.

• Tracking: LTL shipments are trackable. You will receive a Bill of Lading (BOL) number or PRO number (Progressive Rotating Order number) which can be used to track your shipment directly on the carrier's website.

• Delivery Appointments: For most LTL shipments, especially to residential or limited access locations, the carrier will contact the consignee (recipient) directly to schedule a delivery appointment. It is the customer's responsibility to ensure someone is available at the delivery location during the scheduled window.

6. Packaging & Preparation (Shipper's Responsibility)

• Palletization: All LTL shipments must be properly palletized and secured to industry standards. This involves using sturdy pallets, adequately stacking items, and securing the load with stretch wrap, banding, or crating to prevent movement and damage during transit and multiple handling points.

• Labeling: Each pallet or handling unit must be clearly labeled with the Bill of Lading (BOL) number, consignee name, address, and contact information. Any special handling instructions (e.g., "Fragile," "Do Not Stack," "This Side Up") must be clearly marked.

• Forklift Accessibility: Pallets must be prepared in a way that allows them to be easily moved by a forklift or pallet jack from all sides.

• Damage Prevention: It is the shipper's responsibility to ensure that products are adequately protected against transit shocks, vibrations, and potential re-stacking or movement by other freight.

7. Accessorial Services & Charges

LTL shipping often involves additional services, known as "accessorial," which incur extra charges. These will be added to your quote if applicable or may be billed subsequently if unforeseen. Common LTL accessorial include:

• Liftgate Service: Required if the pickup or delivery location does not have a loading dock or forklift to load/unload freight from the truck.

• Residential Delivery/Pickup: Charges apply for locations identified as residential, which often have limited access for large freight trucks.

• Limited Access Delivery/Pickup: Applies to locations such as schools, churches, construction sites, military bases, rural areas, or other places difficult for standard freight trucks to access.

• Inside Delivery/Pickup: If the carrier needs to move the freight beyond the immediate tailgate or dock area into a building.

• Appointment Delivery/Pickup: If a specific delivery/pickup time window is required beyond standard operating hours.

• Re-delivery: If the initial delivery attempt fails due to consignee unavailability or incorrect information, a re-delivery fee will apply.

• Storage/Demurrage: If the consignee cannot receive the freight within a reasonable timeframe, storage charges may be incurred at the carrier's terminal.

• Customs Brokerage Fees (for cross-border): For shipments crossing international borders (e.g., Canada to USA), customs brokerage fees, duties, and taxes are the responsibility of the consignee.

8. International LTL Shipping (Cross-Border)

• For international LTL shipments, the customer (consignee) is responsible for all applicable customs duties, taxes, and any brokerage fees imposed by the destination country. These charges are not included in our shipping quote.

• For international shipments, appropriate customs documentation is required, including a commercial invoice. This information will be prepared at https://www.dailyshopping.ca based on the information you provide. Please note that inaccurate information may result in delays and additional charges.

• Delays may occur due to customs inspections or processing, which are beyond our control.

9. Delivery & Inspection

• Inspection upon Delivery: It is critical that the consignee thoroughly inspects all LTL freight upon delivery before signing the delivery receipt.

• Noting Damage/Shortage: Any visible damage to packaging or product, or any missing items, must be clearly noted on the delivery receipt at the time of delivery. If damage is suspected but not immediately visible, write "Subject to Inspection" on the delivery receipt.

• Refusal of Damaged Freight: Severely damaged freight can be refused, but this should be noted on the delivery receipt.

• Concealed Damage: If concealed damage is discovered after the driver has left, please notify Daily Shopping Online Store customer service immediately at delivery@dailyshopping.ca within 48 hours of delivery. Photos of the damage and packaging are required.

• Failure to Note: Failure to note damage or shortage on the delivery receipt at the time of delivery may significantly hinder our ability to file a claim with the carrier and may impact your eligibility for a refund or replacement.

10. Undeliverable Shipments

• If an LTL shipment is deemed undeliverable due to an incorrect address, consignee unavailability after repeated attempts, or refusal for reasons other than confirmed damage, the customer will be responsible for all associated re-delivery, storage, return shipping, and/or disposal costs.

11. Claims for Loss or Damage

• Daily Shopping Online Store will assist in filing claims with the LTL carrier for lost or damaged freight, provided the damage/loss was properly noted on the delivery receipt as per Section 9.

• The claims process can take 30 to 90 days or more, depending on the carrier and the complexity of the claim.

• Carrier liability for loss or damage is typically limited by their terms and conditions. Daily Shopping Online Store is not responsible for losses exceeding the carrier's liability limits. We recommend considering additional cargo insurance for high-value shipments.

12. Eligibility for LTL Returns

• Timeframe: All LTL return requests must be initiated within 14 calendar days from the date of delivery. Requests received after this period may be denied or subject to additional fees.

• Condition of Product:

• Proof of Purchase: A valid proof of purchase (order number, invoice) is required for all returns.

• The return applicant's information must match the buyer's information. Email, phone number, address.

• Non-Returnable Items (LTL): The following items are generally not eligible for LTL returns, unless explicitly stated otherwise or due to product defect/damage upon original delivery:

13. LTL Return Authorization (RMA) Process

• Initiating a Return Request: To initiate an LTL return, you must contact our Customer Service team at support@dailyshopping.ca to obtain a Return Merchandise Authorization (RMA) number.

• Required Information for RMA: Please provide the following details in your return request:

• RMA Issuance: Upon review and approval of your request, we will issue an RMA number and provide detailed instructions for preparing and returning the LTL freight. Returns without a valid RMA number clearly marked on the packaging may be refused.

14. Return Shipping Costs & Fees (LTL)

• Customer Responsibility for Return Shipping: For non-defective, non-damaged, or buyer's remorse LTL returns, the customer is responsible for arranging and paying all return shipping costs back to our facility. This includes:

• Restocking Fee: A 15-25% restocking fee will apply to all LTL returns that are not due to our error (e.g., defective product, incorrect item shipped). This fee covers the costs associated with inspecting, processing, and re-warehousing large items.

• Original Shipping Costs: The original LTL shipping cost paid on your order is non-refundable, except in cases where the return is due to our error or a product defect.

• Damage during Return Transit: If the returned item is damaged during return transit due to insufficient packaging by the customer, a portion or all of the refund may be withheld. We recommend insuring your return LTL shipment.

15. Return LTL Freight Pickup & Preparation

• Scheduling Pickup: Once your RMA is approved, you will be responsible for scheduling the return LTL freight pickup with a carrier of your choice. Ensure the carrier is aware of any necessary accessorial services (e.g., liftgate).

• Packaging Requirement: The product must be returned on a pallet, adequately secured with stretch wrap and/or banding, to prevent damage during transit. It must be prepared to the same (or better) standards as it was received. If the original packaging or pallet is no longer suitable, you are responsible for sourcing appropriate return packaging materials.

• Accessibility for Carrier: The return pickup location must be accessible by a freight truck (typically 53-foot trailer). Ensure there is sufficient space for the truck to safely maneuver and load the pallet(s).

16. Refund Process

• Inspection upon Receipt: Once the returned LTL freight is received at our facility, it will undergo a thorough inspection within 5-7 business days to verify its condition and eligibility for a refund.

• Refund Issuance:

• Partial Refunds: If the returned item is not in new, re-sellable condition (e.g., minor damage, missing components, inadequate packaging), a partial refund may be issued at our sole discretion, or the return may be refused.

17. Damaged / Refused Returns (by us)

• If an LTL return shipment arrives damaged due to improper packaging by the customer, or if the return is refused because it does not meet the eligibility criteria, the customer will be notified.

• In such cases, the customer will have the option to:

18. Receiving Solar Panel Shipments & Damage Protocol (CRITICAL)

This section is paramount for solar panel LTL shipments due to their fragility. Strict adherence is mandatory for any damage claim or return.

• Thorough Inspection Upon Delivery:

• DO NOT SIGN THE DELIVERY RECEIPT (BILL OF LADING) until you have thoroughly inspected the entire shipment. This includes all sides of the pallet(s) and as many panels as possible before the driver leaves.

• Check for visible external damage: Look for torn packaging, broken strapping, bent frames, cracked glass, footprints, or punctures on the pallet or individual panels.

• Verify quantity: Count the number of pallets and individual panels against the Bill of Lading.

• If possible, carefully unwrap and inspect panels: If you suspect internal damage or can see visible damage, try to unwrap and inspect the affected panels while the driver is still present.

• Documenting Damage/Shortage (If Applicable):

• IMMEDIATELY and CLEARLY note ALL damage or shortages on the driver's delivery receipt (Bill of Lading). Be specific (e.g., "3 panels cracked," "Pallet 1 of 2 missing," "Forklift puncture on side of pallet," "Top panel cracked, further inspection needed"). "Subject to Inspection" or "Possible Damage" may not be sufficient for a successful claim; be as detailed as possible.

• Take comprehensive photos and videos:

• Close-up photos of all damaged areas (panels, frames, glass, packaging).

• Photos of the Bill of Lading with the damage noted and signed by the driver.

• Photos showing the damage in context of the pallet and overall shipment.

• Photos of the entire pallet(s) from multiple angles before unloading.

• If possible, a video showing the inspection process.

• Obtain Driver's Signature/Acknowledgement: Ensure the driver acknowledges and signs off on the noted damage on the Bill of Lading. Keep a copy for your records.

• Refusing Damaged Freight:

• If the damage is severe and widespread (e.g., entire pallet crushed, multiple panels clearly shattered), you have the right to refuse the damaged portion of the shipment (or the entire shipment if damage is pervasive).

• If refusing, clearly write "REFUSED DUE TO DAMAGE" on the Bill of Lading and specify the nature of the damage.

• Immediately contact Daily's Shopping Online Store customer service.

• Accepting with Damage Noted (Concealed Damage Protocol):

• If you accept a shipment with noted damage, or if concealed damage (damage not visible on the exterior packaging) is discovered after the driver has left, you MUST notify Daily Shopping Online Store customer service within 24-48 hours of delivery.

• DO NOT INSTALL OR MOVE the damaged panels until instructed by Daily Shopping Online Store or the carrier.

• Provide your order number, detailed description of the damage, and all supporting photos/videos.

• DO NOT DISCARD ANY PACKAGING MATERIALS, even if damaged. Carriers often require inspection of the original packaging.

• Concealed damage claims are significantly harder to win with carriers and may result in partial or no compensation if not reported promptly and thoroughly.

19. Return Process for Damaged/Defective Solar Panels

• Contact Customer Service: Immediately contact Daily Shopping Online Store customer service at support@dailyshopping.ca with your order number, details of the damage/defect, and all supporting documentation (photos, videos, copy of noted BOL).

• RMA & Return Instructions: If a return is approved, we will issue an RMA number and provide specific instructions for the return of the damaged/defective panels. This may involve:

• Refund/Replacement: Upon successful return and inspection of the damaged/defective panels, we will issue a refund or arrange for a replacement shipment, as agreed upon. Refunds will be processed within 15 business days.

20. Warranty Claims

• This return policy covers damage during shipping and initial defects. For issues arising after installation or during use, please refer to the individual solar panel manufacturer's warranty policy. Daily Shopping Online Store will assist you in connecting with the manufacturer for warranty claims but is not directly responsible for fulfilling manufacturer warranties.

21. Non-Returnable Items

• Installed solar panels (unless specific manufacturing defects are confirmed under warranty).

• Panels that are not in their original, resalable condition (unless damaged in transit and properly documented).

• Panels returned without a valid RMA number.

• Custom or special-order solar panel configurations (unless damaged/defective).

22. Important Disclaimers

• Customer Responsibility: Failure to follow the inspection and documentation procedures outlined in Section 18 may result in the denial of a damage claim or return.

• Carrier Liability: LTL carriers have limited liability for loss or damage, typically based on freight class and weight. Daily Shopping Online Store is not responsible for losses exceeding the carrier's liability limits if the damage was not properly documented upon receipt.

23. Contact Information

• If you have any questions about our shipping schedule or policies, or any concerns regarding our LTL freight shipping policy, quotes, or existing shipments, please contact our customer service team: